Please read through the entire page before submitting any reset options. It is crucial that you fully understand the available options to ensure you choose the one that best fits your needs. Some of the information on this page may help you resolve your issue without needing to reset anything. However, if a reset is necessary, understanding the options will help you avoid any potential issues. Take your time to review all the details carefully.

Faculty/Staff reset options: Please scroll to the bottom.

1. To prevent account lockout: It is strongly advised that after 2 or 3 failed password attempts-even if you believe you are entering the correct password-you should complete the form above and select the Reset All option.
2. To prevent account disablement: It is highly recommended that after 2 or 3 failed MFA attempts, you complete the form above and select the Reset All option. Unlike account lockout, account disablement does not auto re-enable. In this case, you must contact the IT Department, which could delay your access to STC resources.

Any of the above options will also unlock locked accounts but will not re-enable accounts disabled due to multiple MFA failures. Please note that resetting your MFA and/or Password will require you to reconfigure them upon your next login. If you do not wish to reconfigure your MFA and/or Password and are sure you know the correct password and have valid MFA authenticators, you can wait 1 hour for your account to auto-unlock by the system. Please be aware that 10 unsuccessful login attempts will lock your account, so it is advisable to use the reset password option if you repeatedly experience unsuccessful logins. Additionally, student passwords will expire after 1 year, so your password may have expired.

MFA stands for Multi-Factor Authentication. It is a security feature that requires more than just a password to access your accounts. When resetting MFA, all your MFA settings will be cleared, and you'll need to set them up again the next time you log in.

• Security Question
• Google Authenticator
• OKTA Verify

MySTC MFA: MySTC (which is the same as OKTA) is used for accessing all STC resources through the MySTC Single Sign-On (SSO) service. With MySTC, you can log in once and gain access to all STC resources, including Office 365 services.

Office 365 MFA: Although your primary access to Office 365 services (like Outlook(Email), Word, Excel, PowerPoint, and OneDrive) is managed through MySTC, Office 365 itself might occasionally prompt you for its own MFA.

• MySTC: Manages access to all STC resources, including Office 365, through a single sign-on (SSO) service.
• Office 365: Normally accessed through MySTC, but may prompt for its own MFA
• Interaction: While MySTC controls your main access to Office 365, Office 365 MFA may still occasionally require verification directly to ensure security.

If a password reset is selected, you will be given a randomly generated secure password that you will use to login to MySTC.

Please be advised that you will be required to change this password upon your next login.

For your security, consider the following tips when creating your new password:

• Use a mix of uppercase and lowercase letters, numbers, and special characters.
• Avoid using easily guessable information such as your name, birthday, or common words.
• Make your password at least 14 characters long.
• Consider using a passphrase made up of random words or a combination of letters and numbers.
• Do not reuse passwords from other accounts.

Please ensure that you enter your credentials correctly when accessing MySTC. Your username should be your Student ID followed by "@students.southeasterntech.edu". For example, a valid student username would be 910012345@students.southeasterntech.edu. If this is your first time logging into MySTC, you will need to activate your account. Please refer to the instructional video below to guide you through this process.

Click Here for the Initial Sign-On Video

How to Clear Browser History

If you encounter error messages during logins, clearing your browser's cache might resolve the issue. Follow the instructions below for your specific browser:

• Chrome:
  • Click the three dots in the top-right corner.
  • Select Settings.
  • Scroll down and click on Advanced.
  • Under Privacy and security, click Clear browsing data.
  • Choose the time range and data types to clear, then click Clear data.
  • Close your browser and reopen it.
• Firefox:
  • Click the three lines in the top-right corner.
  • Select Settings.
  • Click on Privacy & Security.
  • Under History, click Clear History.
  • Choose the time range and data types to clear, then click OK.
  • Close your browser and reopen it.
• Internet Explorer:
  • Click the Tools (gear icon) in the top-right corner.
  • Select Internet Options.
  • Under the General tab, click Delete under Browsing history.
  • Check the boxes for the data types you want to delete, then click Delete.
  • Click OK to close the window.
  • Close your browser and reopen it.
• Safari:
  • Click Safari in the top menu.
  • Select Preferences.
  • Go to the Privacy tab.
  • Click Manage Website Data.
  • Click Remove All, then click Remove Now.
  • Close your browser and reopen it.
• Edge:
  • Click the three dots in the top-right corner.
  • Select Settings.
  • Click on Privacy, search, and services.
  • Under Clear browsing data, click Choose what to clear.
  • Select the time range and data types to clear, then click Clear now.
  • Close your browser and reopen it.

Please note: This form is intended exclusively for student password recovery. Faculty and staff should use the following link to recover their passwords: Password Recovery for Faculty and Staff.